Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how House Passports collects, uses, stores, protects, and shares information when you use our website, mobile app, platform, and related services.

2. About House Passports

House Passports is a home and property maintenance platform designed to help users organize property records, maintenance schedules, service history, appliance and system information, photos, receipts, warranties, manuals, and related home records.

House Passports is intended for property-related information. House Passports is not intended to collect or store unnecessary personal, sensitive, medical, financial, identity, biometric, or private personal information.

3. Information We Collect

We may collect the following types of information depending on how you use the Service.

Account information may include name, email address, password or login credentials, account settings, subscription status, and communication preferences.

Property-related information may include property name or label, property address or location, home details, rooms or areas of the home, appliance information, equipment information, system information, maintenance schedules, maintenance history, repair history, service history, contractor notes, photos, receipts, invoices, warranties, manuals, model numbers, serial numbers, installation dates, estimated life expectancy information, replacement reminders, and user-uploaded notes and documents.

Technical and usage information may include device information, browser type, operating system, IP address, app activity, website activity, feature usage, log data, error reports, security information, and approximate location derived from IP address.

4. Purpose-Limited Property Data

House Passports is intended to collect and store information related to homes, properties, appliances, systems, equipment, maintenance, repairs, service history, photos, receipts, warranties, manuals, and related property records.

House Passports is not intended to collect or store unnecessary personal, sensitive, medical, financial, identity, biometric, or private personal information.

Users should avoid uploading personal identification documents, passwords, access codes, financial account information, medical records, or other sensitive information unrelated to property maintenance.

5. How We Use Information

We use information to create and manage user accounts, provide and maintain the House Passports Service, store and organize property records, display maintenance schedules and reminders, track maintenance history and service history, generate reports, alerts, recommendations, and checklists, improve the platform and user experience, secure user accounts, provide customer support, analyze platform performance, process subscriptions and payments, and comply with legal obligations.

6. Automated Features, Reports, and Recommendations

House Passports may use property-related information to generate maintenance reminders, life expectancy estimates, alerts, reports, checklists, and recommendations.

House Passports may use artificial intelligence (AI), machine learning, optical character recognition (OCR), and automated data processing technologies to identify appliances, extract information from uploaded property-related documents and photos, generate recommendations, organize records, estimate maintenance needs, and improve user experience.

AI-generated information, recommendations, classifications, estimates, and extracted data are provided for informational purposes only and may not always be accurate, complete, or current.

Users are responsible for reviewing AI-generated information and verifying important details before relying on them. House Passports does not provide legal, insurance, engineering, electrical, plumbing, HVAC, structural, or other licensed professional advice.

7. How We Do Not Use Information

House Passports does not sell personal information.

House Passports does not use uploaded property photos to identify people and is not intended to collect biometric information.

Users should upload property-related information only and avoid uploading personal photos, medical records, financial documents, identity documents, passwords, alarm codes, lock codes, access codes, or other private personal information.

8. How We Share Information

House Passports does not sell personal information.

House Passports may share limited personal information with service providers as needed to operate, host, secure, support, analyze, improve, and provide the Service.

Property-related information may be shared with selected third parties such as insurance companies, real estate companies, property managers, contractors, inspectors, service providers, technology providers, analytics providers, or business partners when such sharing helps provide or improve the Service.

Users may also choose to share, export, transfer, or grant access to property information. House Passports is not responsible for how third parties use information after the user authorizes or initiates that sharing.

9. Service Providers

We may share information with service providers that help us operate, protect, and provide the Service. These may include hosting providers, cloud storage providers, database providers, authentication providers, email providers, analytics providers, payment processors, customer support providers, and professional advisors. Service providers may use information only as needed to provide services to House Passports.

10. User-Directed Sharing

Users may choose to share, export, transfer, or grant access to property information. For example, users may share home records with insurance companies, real estate agents, buyers, sellers, lenders, contractors, property managers, inspectors, or service providers. When a user chooses to share property information with a third party, that third party may use the information according to its own terms, privacy policy, and business practices.

11. Third-Party Services

House Passports may use third-party tools, services, integrations, payment processors, analytics tools, hosting providers, communication providers, and other technology partners. Third-party services may collect information according to their own privacy policies. House Passports is not responsible for the privacy practices, security, content, products, or services of third parties.

12. Data Security

We use reasonable technical, administrative, and organizational measures to protect information. These measures may include access controls, authentication tools, encryption where appropriate, secure hosting, monitoring, backups, administrative controls, and security reviews.

No online service can guarantee complete security. Users are responsible for using strong passwords, protecting login credentials, keeping devices secure, and avoiding the upload of unnecessary sensitive information.

13. Data Retention

We keep information for as long as needed to provide the Service, maintain accounts, support users, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain backups, and operate our business.

If you delete your account, we will delete or anonymize personal information where reasonably possible, unless we are required or permitted to retain it for legal, security, billing, backup, fraud-prevention, dispute-resolution, or legitimate business purposes.

14. Your Control

You may access, update, correct, or delete certain account and property information through your account settings where available.

You may request account deletion by contacting us. You may remove property records, photos, documents, or notes you uploaded, subject to backup and retention limitations.

Users located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions may have additional privacy rights under applicable law, including rights to access, correct, delete, restrict processing, object to processing, request portability of personal information, withdraw consent where applicable, and lodge a complaint with a supervisory authority.

House Passports will respond to applicable privacy requests in accordance with relevant privacy laws.

15. Cookies and Similar Technologies

House Passports may use cookies, local storage, analytics tools, pixels, and similar technologies to operate the website and app, keep users logged in, remember preferences, improve performance, understand feature usage, secure the platform, detect errors, and prevent fraud or misuse.

You may be able to control cookies through your browser settings. Some features may not function properly if cookies are disabled.

16. Communications

We may send users account emails, security alerts, maintenance reminders, service updates, billing notices, product updates, customer support messages, and marketing emails where permitted by law.

Users may opt out of certain marketing communications, but account, security, billing, and service-related messages may still be sent when necessary.

17. Children's Privacy

House Passports is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Users should not upload photos of children or personal information about children. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

18. Property Photos and Upload Warnings

House Passports allows users to upload photos for property-related purposes, such as documenting appliances, systems, equipment, repairs, damage, model numbers, serial numbers, receipts, warranties, and maintenance work.

Users should upload property-related photos only. Users should avoid uploading photos of people, faces, children, identification documents, financial documents, medical records, passwords, access codes, alarm codes, lock codes, or other private personal information.

Users are responsible for reviewing photos before uploading and removing any unnecessary sensitive information.

19. Data Accuracy

House Passports relies on information provided by users. We do not guarantee that user-entered property information, maintenance history, installation dates, life expectancy estimates, service records, contractor notes, model numbers, serial numbers, or uploaded documents are complete, accurate, or current.

Users are responsible for reviewing and updating their own property information.

20. Business Transfers

If House Passports is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, user information may be transferred as part of that transaction.

If required by law, we will provide notice of material changes affecting user information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the platform, by email, or by posting an updated version.

Continued use of House Passports after changes are posted means you accept the updated Privacy Policy.

22. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

support@housepassports.com